What is "My 511"?
"My 511" is a free, personalized service on the web that allows you to customize 511, your way. During registration, you define and save traffic routes with names like "home to work" or "work to gym." Then you can access real-time driving times for those routes on My Routes & Notifications page. You can also receive text messages and e-mail notifications for traffic events that occur on the selected segments.
Who do I contact if I have a specific question or suggestion for "My 511"?
If you have questions related to the 511 website or "My 511", please refer to the Help page. For submitting your suggestions and feedback through the 511 website, you can use the Contact Us page.
What is the geographic coverage area for "My 511"?
The "My 511" service covers the states of Maine, New Hampshire and Vermont. See map views.
What web browsers are compatible with the New England Compass 511 page?
The New England Compass 511 page is compatible with current versions of major web browsers, including Microsoft Edge, Mozilla Firefox, Safari, and Google Chrome.
Do I have to log in every time I visit "My 511"?
Yes. You have to log in to access your personalized routes.
E-mail and Text Message Notifications
With "My 511", you can elect to receive notifications on your phone for events on the roadway that you have signed up for as well as driving time information, if it is available on the segment that you selected through "My 511".
How many e-mail addresses and phone numbers can I set up for notifications?
You can define a single e-mail address and/or a single phone number for each notification that you define.
How are notifications created?
Notifications are created when you are setting up your routes or later by clicking the "My 511" link on the top navigation. You can configure the time of day, day of week, and notification type that you wish to receive. Please refer to the Help page on how to set up notifications.
What does a typical notification look like?
A typical notification lists your route information including the route name (e.g. "Home to Work"), the estimated driving times at the time the notification was sent on traffic segments where driving times are available, and event information associated with each traffic route.
Can I change my notifications once they are set up?
Yes, you can always go back and change any of the available options for any of your notifications. You can also delete notifications that you no longer need. Access your notifications through the "My 511" link on the top navigation.
What size message are the notifications that I'll receive?
The size of notification depends on several factors: how many routes are defined and how many events are associated with each route. A typical notification will contain 3 - 5 lines of information for each route.
What types of notifications can I create?
You can create notifications for traffic events based on different event types and notification types.
Who can register for the "My 511" service?
Anyone can register for the "My 511" service. All you need is a valid e-mail address and to agree to the Terms and Conditions of "My 511" service.
Changes to Terms and Conditions
Note that the Terms and Conditions may change from time to time, and it is your responsibility to periodically return to view updates. Your continued use of the 511 web site following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.
As a consideration of your use of the Service, you agree to: (a) provide true, accurate, current, and complete information as required by the Site's registration forms (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is knowingly untrue, inaccurate, not current, or incomplete; or if in providing such information you attempt to deceive TRI-STATE or other parties regardless of the purpose of this deception; or if TRI-STATE has reason to suspect that such information does not conform to these requirements, TRI-STATE may suspend or terminate your account and refuse any and all current or future use of the Service.
You agree that TRI-STATE may terminate your account for any reason, including, without limitation, for lack of use or if TRI-STATE believes that you have violated these Terms and Conditions. TRI-STATE may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice.
Why do you need my name and e-mail address for registration and is this information kept secure?
We need your name and e-mail address to identify you in the system and to communicate with you to verify the account, send any notifications for which you sign-up, provide warnings if one of your routes change, etc. Your information is kept secure and is never shared with anyone outside of the "My 511" services. You can read our Terms and Conditions.
I didn't receive my confirmation e-mail to complete the registration process. What happened?
The confirmation e-mail may have been incorrectly identified as SPAM by your e-mail system. Check your junk e-mail folder to see if this has happened. If you don't find it there, you may have entered your e-mail address incorrectly. If your e-mail address was entered correctly, then you can request for another confirmation e-mail by trying to login to "My 511". You will notice a "Resend Confirmation Email" button next to "Log in" button. Click "Resend Confirmation Email" to receive another confirmation e-mail.
I registered for "My 511" but forgot my username and/or password. How do I retrieve it?
Your username is your email address that you used for registration. You can retrieve your password if you know the e-mail address you used when you registered. Click on the Forgot password link in the sign-in box on the "My 511" page.
Can I opt-out of the "My 511" service and have my account information removed?
Yes, under "My 511", click on "Manage Account". there is a "Delete My Account" button to remove your user information from the "My 511" service. When you choose to be removed from the "My 511" service, you will no longer be able to access your personalized routes or get notifications on your phone.
I want to change the e-mail address connected to my account. Why can't I?
The current version of "My 511" does not allow for e-mail address changes since we have no way to verify a new one. If you need to change your e-mail address, please delete your current account and re-register or open a new "My 511" account. We apologize for the inconvenience.
I saved my traffic route but I do not see it on my home page.
On the "My 511" panel, there is a route dropdown (Select your route or enter starting point and destination) where all your saved routes are listed. Click on them to view.
Why haven't I received any notifications?
There are several reasons you may not have received any notifications. The first, and most common, is that the conditions you set for receiving the notification have just not occurred. For example, you may have not received notifications because the notification e-mail may have been incorrectly identified as SPAM by your e-mail system. Check your junk e-mail to see if this has happened. If you don't find it there, you may have entered the notification e-mail address incorrectly. If you have selected to receive text messages delivered to your phone, make sure you have entered your phone number correctly and that your phone supports receiving text messages.